CANCELLATIONS:


Your appointments here at Obsidian Hair Studio are very important to us. We hold your appointment just for you and ask that if you must cancel or reschedule any appointment, you please provide us with 48-hour notice. Failure to reschedule or cancel your appointment prior to 48 hours will result in a 50% of the appointment total cancellation fee due prior to being rescheduled.


Appointments cancelled less than 12 hours prior to the appointment start time are subject to a 75% of the service charge.


This way, your stylist can adjust their schedule accordingly and we may be able to accommodate clients on our waiting list. We do, of course, understand that unavoidable issues come up and we will do our best to work with you. However, if last minute cancellations, “no shows” or late arrivals become a habit, you will only be able to book same day.


LATE ARRIVALS:


Please note that if you are more than 15 minutes late for your service, we may not be able to accommodate the service.


ADJUSTMENTS/REFUNDS:


We make every attempt to ensure you are satisfied with your service. In the event that you are not fully satisfied with the service you received or your experience, please tell us at the end of our service or within 7 days of the completion of your service.


To receive a complementary correction to any service the correction service must be preformed by the original stylist you were scheduled with.


All services are non-refundable but we are more than happy to schedule a corrective service free of charge. All corrective services must be communicated and approved by management. A corrective service is only in the event of a mistake taking place by a service provider, not in the event that you change your mind after the time of your service. It is important that you contact the salon as soon as possible after an unsatisfactory service as a you have 7 days to contact your Artist to schedule a corrective service.